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Q Can ECH offer third‑party managed service for running our on‑site water‑treatment facilities?
A Yes. We can provide facility operation, equipment maintenance, water quality management and optimization, with the scope and responsibilities defined in the contract.
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Q What response time can I expect for technical support if my water‑treatment system malfunctions?
A We prioritize video calls and remote troubleshooting, arranging on-site support when remote assistance is insufficient. Local teams make site visits easier to coordinate where available. Response times follow the service agreement.
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Q Does ECH supply spare parts and water‑treatment chemicals for projects delivered overseas?
A Yes. We supply compatible spare parts, consumables and water treatment chemicals, and assist with inventory planning. We have established local chemical production in Indonesia to support projects there and in nearby markets.
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Q How can ECH’s energy‑saving water‑treatment solutions help reduce my plant’s operational cost?
A Solutions can reduce freshwater use through reuse, limit scaling and blockage, and optimize pump operation and chemical dosing. Net savings depend on energy, chemical and maintenance costs.
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Q What is the expected service lifespan and routine‑maintenance cycle for ECH water‑treatment equipment?
A These depend on materials, water quality, operating load and maintenance. We provide equipment-specific guidance, with cleaning and replacement intervals based on operating data and component condition.
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Q What does ECH’s long‑term operation and maintenance (O&M) service include?
A Services may include operational guidance, water quality management, maintenance, chemical adjustment, consumable replacement and troubleshooting. Video and remote support are prioritized, with scheduled visits or resident services arranged by contract.
